With the proliferation of social media, more and more organizations are realizing its value as a marketing and public relations tool. As such, we now have a multitude of examples that provide lessons on what to do and not to do when it comes to social media campaign planning and execution. We’ve recently seen two great examples of both.
Old Spice launched a campaign in Februrary around the Old Spice Guy with a television ad themed, “The Man Your Man Could Smell Like.” This initial ad campaign recently climaxed this month with a flurry of 180 YouTube videos personalized for fans and celebrities alike. The original ad attracted 19 million views, with this latest “Old Spice Responses” campaign resulting in 5.9 million views and 22,500 comments, all since the middle of July.
What’s great about the campaign is how Old Spice and marketing agency Wieden + Kennedy used viewers to go viral, noting that brands don’t make viral videos, users do. To achieve viral success, they not only sent customized video responses to random individuals, but also to celebrities like Alyssa Milano and Ellen DeGeneres. The campaign also took a positive approach, offering valuable, but funny advice, as opposed to a shocking or over-the-top attitude to help the content go viral. This approach made people want to be a part of the experience.
On the other hand, in an effort to be seen as edgy and youthful, Dr. Pepper launched a Facebook campaign in the U.K. with ad agency Lean Mean Fighting Machine (LMFM) that used Chat Roulette as part of April Fool’s jokes by “punking” users, showing them a cheerleader to get their attention then switching her out for someone less desirable. Later, LMFM led a campaign that gave consumers a chance to win £1,000 if they allowed the brand to take control of their status updates on Facebook. This campaign eventually offended a 14-year-old girl (and her parents) with an inappropriate message.
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Each new technological convenience, such as smart phones, portable tablet computers and free wireless internet at every corner, makes the Internet more and more accessible to “e-patients,” or health care patients searching for online diagnoses, treatment options and other health care information.
These e-patients turn to online health resources to find information in preparation for, or even in place of, doctor visits. While these popular sites can instruct worried parents on how to treat a simple cold or tummy ache, they can also create unnecessary confusion and anxiety about unlikely diagnoses.
In fact, of the 61 percent of American adults looking online for health information, six in 10 of those e-patients say their most recent Internet search actually affected their decision on how to treat an illness or condition.
To help solve the potential problems posed by this wealth of online information, health organizations, hospitals and physicians should consider this old adage: “If you can’t beat them, join them.”
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OKLAHOMA CITY – Saxum, a multi-dimensional creative, public relations and marketing firm, recently announced the promotion of Houda Elyazgi to senior account executive, Lisa Janssen to media relations supervisor, Rachel Leonard to account executive and Anthony Triana to media relations specialist.
Elyazgi is responsible for managing accounts, conducting research, writing, developing campaign strategies and planning special events for clients as a senior account executive. She also coordinates Saxum’s Step Up program, which provides a $50,000 pro bono service grant to one Oklahoma nonprofit each year. Elyazgi graduated with distinctions from The University of Oklahoma with a bachelor’s in journalism and mass communications with an emphasis in public relations and a minor in Arabic.
As media relations supervisor, Janssen oversees writing, communications and media outreach for Saxum accounts, focusing on strategic media placements that reach clients’ objectives. She also oversees the firm’s social media presence and conducts trainings for clients in traditional and social media. Janssen brings a multimedia and journalism background to Saxum, after graduating summa cum laude from the University of Oklahoma with a Bachelor of Arts in journalism and a minor in Spanish.
Leonard serves as an account executive at Saxum, focusing on account support and management, with a particular emphasis on Saxum’s health care clients. She also has experience using social media communications tools to effectively reach target audiences and garner media coverage for clients. Leonard graduated with academic distinction from the University of Oklahoma with a bachelor’s degree in journalism with an emphasis in public relations
Triana leads the Saxum Intelligence Department, focusing on conducting research, writing and gathering information of interest to Saxum’s clients. As a media relations specialist, he also supports Saxum’s media efforts through strategic expert positioning of Saxum clients. Triana graduated from The University of Oklahoma with a bachelor’s in journalism and mass communication with an emphasis in public relations and a bachelor’s of business administration in finance.
About Saxum
Saxum provides integrated strategies in public relations and marketing for clients at the local, regional and national level. Saxum also provides creative services through its wholly-owned subsidiary Maxus Creative. With offices in Oklahoma City and Tulsa, and a presence in Austin and Dallas, Saxum is ranked 13th of 135 independent public relations firms based on annual revenue growth by O’Dwyer’s PR Services Report and is a member of IPREX, one of the world’s largest international public relations networks. For more information, visit www.saxumpr.com.
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Recently, I was honored to be asked to give a lecture at the 2010 Four Star Debate program at King’s Academy near Amman, Jordan by Gen. Tommy Franks, The Academy of Leadership & Liberty at Oklahoma Christian University and the National Center for Policy Analysis.
The topic given to me was communication, one of the four pillars of leadership as defined by Gen. Franks. The audience consisted of approximately 40 high school students from the United States and the Middle East. Other speakers included Former U.S. Ambassador to Saudi Arabia Robert Jordan, as well as two-time Olympic Softball Gold Medalist Michele Smith. Needless to say, I felt the pressure to perform.
As I began preparing my remarks, a lot of thoughts came to mind.
First, the students I was to address are all digital natives. They were born into an age where communication technology has been a primary tool they have used to learn. Understanding how to make this technology work to their advantage is a huge benefit.
“How many of you had cell phones by age 12?” I asked.
Nearly every hand raised.
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A recent article in the Wall Street Journal said that people who watch busy multimedia presentations remember less than those who take in information in a more sedate and focused manner. Adding to my growing anxiety, it said that people who juggle many tasks are less creative and less productive than those who do one thing at a time.
It’s always fun to talk about change intellectually, but when it comes right down to it, we are all creatures of habit, and significant change makes us all more anxious until it becomes part of who we are
So, it helped to understand that while the Internet is revolutionizing the way the world works, the anxiety about change is not new. I learned that every increase in freedom to create or consume media, from paperback books to YouTube, alarms people who are accustomed to the restrictions of the old system, convincing them that the new media will make young people stupid. This fear, the article said, dates back to at least the invention of movable type.
“As Gutenberg’s press spread through Europe, the Bible was translated into local languages, enabling direct encounters with the text; this was accompanied by a flood of contemporary literature, most of it mediocre. Vulgar versions of the Bible and distracting secular writings fueled religious unrest and civic confusion, leading to claims that the printing press, if not controlled, would lead to chaos and the dismemberment of European intellectual life.”
Sound familiar?
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I’ve been to a ton of receptions. Political receptions, anniversary receptions and meet and greet receptions, to name a few. I’ve been to more receptions than I can remember.
I’ve been to hundreds of events. Ground-breaking events, ribbon-cutting events and inauguration events. I’ve been to weddings, and I’ve been to banquets. I’ve been to rallies, and I’ve been to meetings. I bet you have, too.
I’d be hard pressed to remember details about any of them. The majority of them have been remarkably unmemorable. So why would Saxum spend our money and our time on an open house reception for our new office in Tulsa?
Our objective for last night’s open house was simple – make it memorable.
When you put creative minds together and throw out the traditional PR playbook to solve problems, good things happen and memories are made. Sustainable solutions mean campaigns that ultimately change public perception.
Good public relations is so much broader than making introductions, securing articles in the local paper and working political connections for board positions. If you say “contribution” and I say “oversized check” or if you say “grand opening” and I say “ribbon cutting” then you’ve hired the wrong firm. The days of hiring agencies only for traditional services is coming to a close. Today’s firms must be creative, serious, transparent, measureable, responsive, resourceful, thoughtful and effective. Or we get fired.
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I consider myself a “social butterfly,” so networking comes naturally to me. My parents never met a stranger, and I’ve inherited that trait. Prior to joining the Saxum team, I worked for the Tulsa Metro Chamber. I mention this because chambers are seen as the “kings” of networking. They’re always bringing businesses together and providing opportunities to network. During my career, I’ve picked up some networking tips I thought may prove to be helpful for those just starting their careers.
Make a good first impression. Exude confidence, be friendly, offer a firm handshake and smile. Relax and let the conversation flow. Practice the art of “small talk.” It pays to just chat and take the time to get to know the other person better. Ask them about their business, where they are from, etc. Expressing a genuine interest in another person and their life helps makes them feel comfortable in a new environment. How else are you going to connect with that person? And isn’t that what networking is all about? Hint: people like doing business with people they like.
It’s not all about you and your business. You need to be genuine and interested in what others have to say. Ask questions, listen to their responses and find ways you can help them out. Then, deliver. When they need your service, they’ll remember your favor. The absolute worst “networkers” – and I use that term loosely – are those who seem hungry for your card and then make a dash for the door. While they may become a topic of conversation for others at the event, it’s highly unlikely they’re going to walk away with any new business.
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After reporting to a public relations office five days a week for the past six years (three of those years at Saxum PR), last year I ventured to a new office space – in my home. Making the switch from an agency account lead to a do-it-yourself freelancer is not uncommon in the PR industry, but it is an adjustment.
Here are a few lessons I’ve learned along the way
Establish a routine- As humans, we thrive on routine. Think of the fussy toddler who missed his usual daytime nap. Adults are no different – except that we may not roll around, kicking and screaming, on the floor as much.
In an April 1 interview with National Public Radio, Tina Brown said, “When my magazine Talk folded, it was very hard for me to get readjusted to not flying out the door in the morning and having my little routine: stopping at that coffee shop on the corner, picking up the paper. You think of them as chores, but actually when you’re not doing them you feel somewhat at a loss.”
For me, the biggest loss that you have to regain as soon as you start working from home is a routine.
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Twitter recently launched “Promoted Tweets,” a new service that will allow businesses to pay for tweets to receive special placement and recognition. If you were to type in “coffee” on Twitter’s search menu, instead of seeing entries about what everyone in the world drank this morning, you may see a Tweet from Starbucks at the top of the search return. You would also find similar results for other companies that are working with Twitter during this testing phase, including Bravo, Sony Pictures and Virgin America.
Although Twitter is still formulating how much they will eventually charge companies for Promoted Tweets, don’t expect the cost scale to be identical to services like Google AdWords, which can base charges on the number of clicks an ad receives.
For Twitter, the new service is a balancing act between maintaining what made the social media channel popular – its independence – and a way to make a profit. For businesses and PR folks, it presents an opportunity to touch customers who – now more than ever – expect to be reached in unique ways.
Now, before we all accuse Twitter of selling out or draft its obituary, here are some things to consider:
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As a self-proclaimed intern junkie, I know the value of a high-quality internship. Prior to graduation, I had held three internship positions, including one at Saxum. I worked in health care, corporate and finally, agency. Had it not been for these three diverse experiences, I may not have known exactly what area of public relations was right for me.
I have managed Saxum’s internship program for the past three years and take great pride in seeing it grow and succeed. Since its inception in 2005, we have had nearly 40 interns go through our program. Of our current staff of 22, four were once interns. We treat our internship like an extended job interview. Interns have three to four months to show us exactly why they should be hired. At the end of their internship, if we are looking for an entry-level candidate, nine times out of 10 we will look to our intern candidate pool for applicants. It’s a win-win for the intern and for us.
So what does all this mean?
For the intern, I offer this advice:
- From day one, make yourself indispensable. Show your employer the value you bring to the table so when the time comes, they have no choice but to make you a full-time employment offer.
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